Frequently Asked Questions

Yes. We will only pick up our pre-booked customers and private vehicles are not permitted on our property, so you must book beforehand if you wish to come on a tour. Jungle Surfing is popular throughout the year (especially during school holidays) and many tours are fully booked, so it is advisable to book a few days in advance.

No. Our oldest Jungle Surfer to date was 89, and no great physical strength is required. However, there is a 250m walk to the first Platform along a narrow forest trail and another short walk from the final Platform back to the harnessing centre. During the tour, the guides do all the work and the customer can just sit back and enjoy the ride. If you have restricted mobility or a medical condition about which you are concerned please give us a call to discuss your requirements prior to the tour and we will be happy to help.

Your child will be fitted into their own junior harness and will travel independently throughout the tour. They will not be attached to your adult harness. However, from Platforms 1-2, 2-3 and 3-4 you will travel along the cables in pairs, only a few metres apart. On Platforms 4-5 and 5-6, you will fly singly.  On the final zipline 6-7, you’ll be racing side by side to the ground. If you have a small child, we recommend that two persons accompany the child, one travelling ahead and one behind the child.

Most people overcome their fears and love the experience. Very occasionally, customers with an overwhelming fear of heights decide that they do not wish to proceed from the first Platform. In this case, the customer may return to the harnessing centre. However, if a customer has progressed beyond Platform 1, they must continue through the whole 7 ziplines.

No. On the first three spans you will travel fairly slowly and in pairs, giving you plenty of time to explore the canopy. From Platform 4-5 you’ll go fast and solo, then platform 5-6  fly upside down, if you dare! On the final zipline platform 6-7, you’ll be racing side by side to the ground. The guides control the course, so they can limit your speed if you prefer, and only you can flip yourself upside down so it is completely optional.

Both tours are conducted in a completely natural environment, using no baiting, cages or domesticated animals. We therefore cannot guarantee any specific sightings. However, on the Jungle Surfing we are likely to see butterflies, birds and insects (and occasionally tree kangaroos!), and on the Nightwalk we regularly sight sleeping birds, rainforest dragons, mammals including bats & possums, plus many species of spiders, insects and snakes.

No. Children under 12 years of age must be accompanied by an adult. Children between 12 and 17 years may Jungle Surf unaccompanied. However, all persons under 18 must have our Medical Declaration & Waiver Release signed by a parent or guardian prior to the tour.

Jungle Surfing has 6 tree platforms range in height from 2.5 to 19.5m above the ground and the cable spans range from 25 to 78m in length. The highest point of the tour is 22.5m above Mason Creek.

No. Once the jungle surfers go up into the trees there are no viewing areas accessible to the public and no persons are allowed on Jungle Surfing property unsupervised by Jungle Surfing staff.

Your camera will be attached to your harness during the tour and is perfectly safe. We do not recommend that you detach your camera while you are on the cables, but you may wish to do so on the platforms. The guides will also take pictures for you on your camera at certain points during the tour and may pass it to other guests ahead or behind you to take photos of you departing from or arriving at platforms. In wet weather, we will supply you with a small rain jacket for your camera (yes it’s a glad bag!) but we cannot guarantee it will keep it 100% dry in heavy rain. If you choose to bring your camera and let us or other guests take photos, you do so at your own risk.

Long shorts or trousers are most comfortable when wearing a harness, skirts and dresses are not suitable. It is essential to wear a t-shirt or shirt with sleeves and enclosed shoes. If you only have thongs/slip on shoes with you, we have a supply of Crocs shoes we can lend you.

Yes. Spectacles may be safely worn and are held snugly to your head by your helmet. If you have a safety lanyard, you may wish to bring it. It is often quite shady in the rainforest canopy so we don’t recommend sunglasses, but you may wear them if desired. Any equipment you choose to wear/bring on the tour is done so at your own risk.

You only need to bring your voucher, camera and some cash or credit / debit cards if you wish to buy drinks or merchandise after the tour. You must empty your pockets prior to being fitted into a harness, and all personal items may be stored in locked cabinets at the harnessing centre.

No. All participants must wear Jungle Surfing harnesses and helmets which undergo regular inspections.

No. You will not be able to carry anything with you on the tour except your camera and essential medications and must remove any items from your pockets so that your harness can be safely fitted. Any drinks or snacks that you are carrying with you should not be consumed in the transfer buses and must be left with your belongings at the harnessing centre while you are on tour. Drinks and snacks are also available for purchase at Jungle Adventure Centre after the tour.

Yes. Jungle Surfing t-shirts and other merchandise are available exclusively at Jungle Adventure Centre after the tour.

Jungle Surfing is open to all ages from 3-103, with child & adult harnesses to suit almost all sizes. There is however a weight restriction of 120kg (260lbs, 18 stone 12lbs). Cables are rated to withstand 4 tonnes, but the adult harnesses do not tend to fit persons over 120kg. In addition, Jungle Surfing is not recommended for pregnant women.

We have no minimum numbers and will run tours with just one person booked. On Jungle Surfing our maximum group size is 13; on the Night Walk maximum group size is 10. For advance group bookings, we can accommodate up to 20 persons on Jungle Surfing tours subject to availability of additional guides.

At Jungle Surfing, you don’t have to worry about stopping yourself, or controlling your flight in any way. Our guides use a “top rope belay system” which means that they will lower you along the cables leaving you hands-free and care-free to take in the views and take photos.

Your camera – we will attach it to your harness so that you can take photos throughout the tour. If you have any essential medications you wish to keep with you, let the guides know and they will place them in a special bag that is also attached to your harness for easy access. You should have nothing in your pockets nor any clips in your hair as you will be wearing a full body harness and helmet and any sharp items may cause you injury. You will not be able to take drinks and snacks on the tour with you.

Yes. Jungle Surfing and Jungle Adventures Nightwalks are all-weather activities and will only be cancelled by the operator in extreme conditions such as cyclones or severe electrical storms. In the unlikely event of a tour cancellation, we will offer alternate dates/times or offer a full refund if a mutually agreeable replacement tour cannot be scheduled. Please note that third party booking fees may not be refundable in all circumstances.

It is a requirement of our Public Liability Insurer that all persons participating in the tour sign our Medical Declaration & Waiver Release form. Persons who fail to complete the form, or children under 18 whose parent/guardian has failed to complete the form, will be refused entry to the tour and will not be eligible for a refund.

Jungle Surfing regularly recruits Tour Guides. For full details, check our Employment section.

If you have further questions, please call us on 07 4098 0043 or email us at info@junglesurfing.com.au

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